• Refund Eligibility:

  • Refunds are available for transactions that meet the following criteria:
    
    • Technical issues resulting in duplicate transactions or overcharges.
    • Unauthorized transactions that occurred without user consent.
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    • Cancellation of the Booking due to
    • Unavailability of the facilitator.
    • Unforeseen rain or other natural cause.
    • If the service is cancelled 2 days before the event booked.
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• Refund Request Process:

  • To request a refund, users must contact our customer support to cancel and ask for refund at least 2 days before of the event date.
  • Refund requests must include transaction details, a description of the issue, and any relevant supporting documentation.
  • Incase the booking is made through third party website, then you have to raise request accordingly.
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• Non-Refundable Transactions:

  • The following transactions are non-refundable:
    
    • Completed transactions where the purchased product or service was delivered as described.
    • Transactions resulting from user error, including but not limited to incorrect input of payment information.
    • Any cancellation of the booking made within 48hours before the event time.
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• Refund Investigation:

  • Our customer support team will investigate refund requests to determine eligibility.
  • The investigation process may include communication with the user, reviewing transaction logs, and verifying the reported issue.
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• Refund Approval:

  • Refunds are approved at the sole discretion of SITA CULTURAL CENTRE.
  • Refunds will be issued only if the investigation confirms a valid reason for the refund.
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• Refund Processing Time:

  • Once a refund is approved, please allow 7 working days for the refund to be processed.
  • Refunds will be issued to the original payment method used for the transaction.
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• Cancellation of Services:

  • SITA CULTURAL CENTRE reserves the right to suspend or terminate services for users with a history of refund abuse.
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• Policy Changes:

  • SITA CULTURAL CENTRE reserves the right to modify or amend this Refund Policy at any time. Users will be notified of changes through the website or via email.
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• Contact Information:

  • For refund-related inquiries, please contact our customer support at admin@sitaculturalcenter.com or over the phone +91-9944016128.

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